Shipping Policy
Please plan for preparation and transport as two consecutive stages.
Effective date: November 7, 2026. This policy applies to orders placed with Coralwickle for delivery to the United States.
Destinations and currency
This store currently accepts delivery orders to the United States only. Prices and shipping charges are in USD. Available services and the final charge are displayed at checkout. If a destination or service is not offered at checkout, please contact us before ordering; we do not promise delivery outside supported destinations.
Shipping charges
| Service | Discounted merchandise subtotal | Shipping fee |
|---|---|---|
| Standard | Below $50.00 | $5.99 |
| Standard | $50.00 or more | Free |
| Expedited, where available | Any subtotal | $7.99 |
The free standard shipping threshold uses the merchandise subtotal after discounts, before shipping and tax. Expedited service does not remove order preparation time. No guaranteed expedited arrival date is offered unless a specific commitment is shown for your order.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
How to read these windows
Business days exclude weekends and public holidays affecting the preparation team or carrier. The combined standard planning window is 15–25 business days, calculated by adding 5–10 business days of preparation and 10–15 business days of standard carrier transport. These are estimates rather than guaranteed arrival dates. Missing order information, payment review, customs, severe weather, carrier disruption or peak periods may extend the window. Please do not order against an essential event deadline without allowing extra time.
Dispatch and tracking
Where tracking is available, dispatch information is sent to the email used for your order. A shipping label or tracking number can be created before a carrier accepts the parcel; this does not mean transport has begun. Allow time for the first carrier scan. Check spam folders and contact us with your order number if you cannot locate an update.
Address changes and cancellation
Please check the full delivery address before payment. Email us promptly if it needs to change or you want to cancel. We will review the request but cannot guarantee changes once preparation or dispatch is underway. We do not promise carrier redirection. If an address error causes a returned parcel, we will explain any reasonable reshipping charge before arranging a new shipment; applicable consumer rights remain unaffected.
Delays, loss, damage or an incorrect item
If the planning window has passed, tracking stops progressing, or a parcel appears lost, email your order number and the latest tracking status. We will investigate with the relevant service provider and discuss the appropriate next step. For visible damage or an incorrect item, contact us promptly with photos of the item, packaging and shipping label when possible. Keep the packaging for review. A carrier “delivered” scan does not remove your right to report a problem.
Taxes and import charges
Any tax collected by this store is displayed at checkout. Import duties or government charges, if applicable and not collected at checkout, may be payable to the carrier or authorities. We do not describe orders as duty-free or guarantee that no further charge applies. Contact us before purchase if the treatment of a particular order is unclear.
Help with your shipment
Email service@coralwickle.com with your order number. For eligibility and timing after delivery, read our Return Policy. Nothing in this policy limits non-waivable consumer rights.