Order Changes & Cancellations
Contact us promptly when something in an order needs to change.
What to include
Email service@coralwickle.com with your order number, checkout email and the exact change requested. For an address correction, include the complete corrected delivery address. Do not send card details or passwords.
Before dispatch
We will check whether a change or cancellation is possible at the current stage. Preparation can begin after confirmation, so a request is not a guarantee that the order has been changed. If a price difference or other charge is proposed, we will explain it before seeking your agreement.
After dispatch
Carrier redirection or interception may be unavailable. If the order cannot be stopped, we will explain the available steps, including the return process where appropriate. Do not refuse or resend a parcel without discussing the consequences with support.
Refunds after cancellation
Where a cancellation and refund are approved, money is returned to the original payment method. We will communicate processing information; posting time depends on the payment provider. Our Return Policy explains the separate process for goods sent back after delivery. Mandatory cancellation or consumer rights remain unaffected.