Return & Refund Policy

Return eligibility

Please email a return request within 30 days of delivery. For a change-of-mind return, keep the item unused, complete and in its original condition with its packaging where reasonably possible. Provide your order number and reason so we can identify the purchase. These conditions do not remove rights relating to defective, damaged, misdescribed or incorrect goods.

Arrange the return first

1. Email service@coralwickle.com with your order number and the item you wish to return.
2. Wait for return instructions and confirmation of the return details. Do not ship to a carrier label, payment address or an unconfirmed third-party address.
3. Pack securely and use a traceable postal service when practical. Keep the receipt and tracking information until the case is resolved.

Return address: Hangzhou Taohao Communication Co., Ltd., Room 343-13, Building 1, Heguang Chenyue Xuan, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China. This address is in China; factor international return postage into a change-of-mind decision.

Who pays return postage?

For a change-of-mind or other personal-reason return, the buyer pays return postage. If an item arrives damaged, is defective or is the wrong item, contact us first. We will review the circumstances and arrange the appropriate remedy and return-cost handling consistent with applicable law. Do not pay for an expensive return before receiving instructions for a reported problem.

Damaged or incorrect items

Tell us what happened and include clear photos of the item and packaging when possible. We may request reasonable further information to investigate. Keep the item and packaging until instructions are provided. Where a refund, replacement or another remedy is appropriate, we will explain the available next step. An inability to provide photographs does not automatically remove statutory rights.

Inspection and refund timing

After we receive the return, we will inspect it and process an approved refund within 10 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit. If a refund has not appeared after the provider’s processing period, contact us with the order number. We will explain any proposed deduction, refusal or exception and its reason; mandatory legal remedies take priority.

Exchanges and cancellations

Email before placing a replacement order if you want an exchange. Availability and any price difference must be confirmed; an automatic exchange service is not promised. Cancellation requests should be sent promptly and depend on the order stage. Once dispatched, an order normally follows the return process. See Order Changes & Cancellations for more guidance.

Your legal rights

This voluntary return window is additional to any rights that cannot lawfully be waived. It does not exclude remedies for nonconforming goods or require you to accept store credit where a refund is required by law.